+44(0)1531 828930


Every Step Of The Way

With 25 years of implementing successful LIMS solutions in various companies across the UK we are valued for our excellent support and willingness to assist. We ensure our LIMS solution not only benefits you and your laboratory today, but supports the growth and progression of your business for years to come.

AIS LIMS offer four different support service packages. Each one offers a slightly different type of support and can cover site visits if required:

  • Standard
  • Gold
  • Platinum
  • Platinum Plus


A pre-agreed basic support package is offered to our clients from day one of their LIMS software installation. This allows clients to contact the team should they encounter any small ‘teething’ problems. After this basic support, a yearly subscription to our standard support package is advised.

The standard support package allows you:

  • Free software and help file upgrades within a major edition
  • Technical support via phone and email during weekday office hours
  • Access to online support forum
  • Access to online knowledgebase, search function, FAQ’s and support guides
  • Membership of the AIS LIMS User Group

For further information about AIS LIMS Software Support packages please call +44 (0) 1531 828930 or alternatively email aissupport@ais-lims.com.

Customer Quotes

Hampshire Scientific Service Shayne Dyer - Technical Manager & Public Analyst

We’ve had our AIS LIMS system since 2000 and it’s an integral part of our processes. As well as helping to accurately record samples with multiple users, it also helps us track our samples, showing how long it is taking. Reports are highly...

The Environmental Laboratory Ltd John Wilson - Operations Manager

We installed LIMS from AIS in 2014 and have experienced increased efficiency from day one. Streamlining processes using LIMS ensures we not only process samples more quickly but with less errors too! Key Performance indicators (KPI) have now been...

Glasgow Scientific Tracy Macbeth - Laboratory Manager

Glasgow Scientific Services, one of the largest Local Authority Public Analyst Services in the UK, has been using AIS LIMS since 2000, processing some 30,000 diverse sample types every year. The initial capital investment in moving to AIS LIMS was...

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