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Privacy Policy




“At Analytical Information Systems Ltd (AIS), we are committed to maintaining the privacy of all of our clients as well as visitors to our website. We want you to know that AIS is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. Our Privacy Policy contains information on why we collect your personal information, how we use it and how we keep it secure.”



As a LIMS system provider, the information we capture is primarily designed to allow communication with prospective clients and provide support for our current clients.  AIS use several 3rd party software’s for these purposes, which are listed below along with a brief explanation of their workings:


Teamwork Desk & Project

This software provides a customer ticket system that is used for all client support communications with AIS, along with a Project board that is used to manage both internal and client-based projects.  Through this process we collect names, email addresses, Job Titles, phone numbers and IP addresses, which allows us to communicate effectively with our client base and provide access to Help Documents for LIMS.  For more information, please refer to the Teamwork Privacy Policy at: https://www.teamwork.com/privacypolicy



This is the CRM package that AIS use to capture company level details and manage sales.  Personal details used by AIS through this software are restricted to names, email addresses, phone numbers and Job Titles only.  For more information, please refer to the Pipedrive Privacy Policy at: https://www.pipedrive.com/en/privacy



This software is used to generate and manage client quotes and directly links with our CRM package.  The personal details captured are limited to names, email addresses, phone numbers and Job Titles only.  For more information, please refer to the NiftyQuoter Privacy Policy at: https://www.niftyquoter.com/terms



This software is used for occasional group emails from AIS to it’s client base.  The personal details captured are limited to names and email addresses only. For more information, please refer to the Mailchimp Privacy Policy at: https://mailchimp.com/legal/privacy



labPortal is a web-based portal that securely stores clients’ sample information and data in the cloud, allowing them to easily access it instantly from their own desktop, tablet or phone. Access is restricted by user accounts and the personal details held are limited to names and email addresses.



You are entitled to view, amend or delete the personal information that we hold.  Please email your request to accounts@ais-lims.com for the attention of our Data Protection Officer (Scott Idiens).



This policy will be reviewed on an annual basis.




Customer Quotes

Mercian Science Jonathan Usher & Vicky Hall

We’ve been using the current AIS LIMS software for approximately 17 years, so we are very comfortable with the system and it forms the backbone of our processes. Our system has evolved with technical help from the support team at AIS and we work...

Glasgow Scientific Tracy Macbeth - Laboratory Manager

Glasgow Scientific Services, one of the largest Local Authority Public Analyst Services in the UK, has been using AIS LIMS since 2000, processing some 30,000 diverse sample types every year. The initial capital investment in moving to AIS LIMS was...

The Environmental Laboratory Ltd John Wilson - Operations Manager

We installed LIMS from AIS in 2014 and have experienced increased efficiency from day one. Streamlining processes using LIMS ensures we not only process samples more quickly but with less errors too! Key Performance indicators (KPI) have now been...

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