With 25 years of implementing successful LIMS solutions in various companies across the UK we are valued for our excellent support and willingness to assist. We ensure our LIMS solution not only benefits you and your laboratory today, but supports the growth and progression of your business for years to come.
AIS LIMS offer four different support service packages. Each one offers a slightly different type of support and can cover site visits if required:
A pre-agreed basic support package is offered to our clients from day one of their LIMS software installation. This allows clients to contact the team should they encounter any small ‘teething’ problems. After this basic support, a yearly subscription to our standard support package is advised.
The standard support package allows you:
For further information about AIS LIMS Software Support packages please call +44 (0) 1531 828930 or alternatively email firstname.lastname@example.org.
We’ve been using the current AIS LIMS software for approximately 17 years, so we are very comfortable with the system and it forms the backbone of our processes. Our system has evolved with technical help from the support team at AIS and we work...
We installed LIMS from AIS in 2014 and have experienced increased efficiency from day one. Streamlining processes using LIMS ensures we not only process samples more quickly but with less errors too! Key Performance indicators (KPI) have now been...
We’ve had our AIS LIMS system since 2000 and it’s an integral part of our processes. As well as helping to accurately record samples with multiple users, it also helps us track our samples, showing how long it is taking. Reports are highly...