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Support Services

aissupport@ais-lims.com

+44 (0)1531 828930

AIS are with you every step of the way

With over 30 years of implementing successful LIMS solutions in various companies across the UK, we are valued for our excellent support and willingness to assist. We ensure our LIMS solution not only benefits you and your laboratory today, but supports the growth and progression of your business for years to come.

A pre-agreed basic support package is offered to our clients from day one of their LIMS software order. This allows clients to contact the team should they encounter any small ‘teething’ problems after going live. After this basic support, a yearly subscription to our standard support package is advised.

Comprehensive Solutions
Customised Approach
Expert Guidance
Support Services

Technical support via our Zoho ticket desk and phone during weekday office hours

Software Updates

With a support contract, you'll receive free software and help file updates within a major edition

Knowledge Hub

Access to our Knowledge Hub on Zoho, which provides you with help guides covering our LIMS software. Documents covering more involved processes can be requested via the ticket board. 

For more information about AIS LIMS Software Support packages please contact us

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