+44(0)1531 828930

Support

Every Step Of The Way

With over 30 years of implementing successful LIMS solutions in various companies across the UK, we are valued for our excellent support and willingness to assist. We ensure our LIMS solution not only benefits you and your laboratory today, but supports the growth and progression of your business for years to come.

A pre-agreed basic support package is offered to our clients from day one of their LIMS software order. This allows clients to contact the team should they encounter any small ‘teething’ problems after going live. After this basic support, a yearly subscription to our standard support package is advised.

The standard support package allows you:

  • Free software and help file upgrades within a major edition
  • Technical support via our Zoho ticket platform and phone during weekday office hours
  • Access to our Knowedge Hub on Zoho, which provides you with help guides covering our LIMS software. Documents covering more involved processes can also be either requested via the ticket board or accessed where available on the Knowledge Hub.

For further information about AIS LIMS Software Support packages please call +44 (0) 1531 828930 or alternatively email aissupport@ais-lims.com.

Customer Quotes

Tata Global Beverages Dr. Andrea Petronda

I found AIS extremely professional. They were able to design and implement a fantastic LIMS which has greatly improved our sample turnaround time. The staff were very helpful and accommodating, willing to offer advice and solutions. AIS have...

Glasgow Scientific Tracy Macbeth - Laboratory Manager

Glasgow Scientific Services, one of the largest Local Authority Public Analyst Services in the UK, has been using AIS LIMS since 2000, processing some 30,000 diverse sample types every year. The initial capital investment in moving to AIS LIMS was...

Hampshire Scientific Service Shayne Dyer - Technical Manager & Public Analyst

We’ve had our AIS LIMS system since 2000 and it’s an integral part of our processes. As well as helping to accurately record samples with multiple users, it also helps us track our samples, showing how long it is taking. Reports are highly...

 
 
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